Frequently Asked Questions
How long is order processing time?
- Order processing typically takes 2-5 days. I try my best to get your order packed and ready for shipping as soon as I can! If I plan on going out of town and won't be able to process orders within that time frame, I usually make an announcement about this on my Facebook and Instagram stories.
How long does shipping take?
- US shipping typically takes a week or less. Keep in mind that the USPS can get backed up during busy holidays like Christmas. They are also closed on all holidays. If you have a problem with order delivery, contact USPS. International shipping may vary.
Do you ship internationally?
- To ensure cosmetic products are not returned used, no refunds, returns, or exchanges will be accepted. Orders cannot be cancelled. No refunds will be issued if USPS loses your package since that is out of my control. If your product has a defect (not because of USPS), message luminousessentials@yahoo.com and I will make it right with you.
What is your contact information?
- If you have any questions or concerns contact luminousessentials@yahoo.com.
Are your products non-toxic?
- Yes! All products are safe for your skin and are non-toxic. I do not use any harsh chemicals/ingredients. If you have allergies of any kind, please double-check the ingredients list on each listing before purchasing.
Which products are vegan and cruelty-free?
I can proudly say that every product is vegan and cruelty-free.